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RMA request form (for single unit only)
Please choose required action:
RMA request for repair
Purchase additional standards for your Genesys AC
Full Name
Company
Email
Phone number
Serial number
TDK Part Number
Order / reference number
Detailed failure description
Is the warranty seal open or damaged?
Yes
No
I accept that additional fees might apply.
Yes
No
Do you need FA Report?
Yes
No
Do you approve FA costs if failure caused by wrong usage?
Yes
No
End customer
Technical contact person
Qty that disqualified
When was the unit bought?
How long unit was in usage until the failure observed?
Is there mechanical damage? If so, please specify where and how it was caused
Does the problem occur under certain load or environment? please specify
Customer application (Environment conditions: Temp., humidity, pollution degree, dust, salt, etc.)
Have you encountered such a problem before?
Yes
No
Please specify
Were there any Lightning or other surge/ Abnormal condition?
Yes
No
Please specify
Is there any Input by generator or electrify grid?
Yes
No
Please specify
What is the Input voltage when you observed the failure?
What was environment temp. ?
What was the output voltage?
Is there multiple output?
Yes
No
Please describe each output
What is the humidity level?
Do you have any additional comments or additional information important for us to know?
Upload Files
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from your device
After receiving an RMA number, the unit should arrive within a time frame of 2 months to TDK-Lambda Israel. Otherwise, the RMA request will be cancelled in our system
RMA Order Confirmation should be printed and attached to the outside box, otherwise the shipment will be returned to the sender
Please make sure to pack the return units in an appropriate way to ensure no damage is made during transportation
Series name-GAC
IEC & Various Standards
I-Wave Generator & Harmonic Analysis
J-IEC61000-4-11 & Wave Generator & Harmonic Analysis
K-IEC61000-4-13 & Wave Generator & Harmonic Analysis
L-IEC61000-4-11 & IEC61000-4-13 & Wave Generator & Harmonic Analysis
Series name-GAC-PRO
Avionic Standards
01-RTCA/DO 160
02-MIL-STD 704
03-A350 (Airbus ABD100.1.8.1)
04-RTCA/DO 160 & MIL-STD 704
05-RTCA/DO 160 & A350 (Airbus ABD100.1.8.1)
06-MIL-STD 704 & A350 (Airbus ABD100.1.8.1)
07-RTCA/DO 160 & MIL-STD 704 & A350 (Airbus ABD100.1.8.1)
IEC & Various Standards
B-IEC61000-4-11
C-IEC61000-4-13
D-MIL-STD-1399-300 PART 1
E-IEC61000-4-11 & IEC61000-4-13
F-IEC61000-4-11 & MIL-STD-1399-300 PART 1
G-IEC61000-4-13 & MIL-STD-1399-300 PART 1
H-IEC61000-4-11 & IEC61000-4-13 & MIL-STD-1399-300 PART 1