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No
English
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RMA request form
Serial number
Part Number
Contact Information (Name , email , Company Name)
Detailed failure description
Is the warranty seal open or damaged?
Yes
No
Order / reference number
Do you need FA Report?
Yes
No
Do you approve FA costs if failure caused by wrong usage?
Yes
No
End customer
Technical contact person
Qty that disqualified
When was the unit bought?
How long unit was in usage until the failure observed?
Is there mechanical damage? If so, please specify where and how it was caused
Does the problem occur under certain load or environment? please specify
Customer application (Environment conditions: Temp., humidity, pollution degree, dust, salt, etc.)
Have you encountered such a problem before?
Yes
No
Please specify
Were there any Lightning or other surge/ Abnormal condition?
Yes
No
Please specify
Is there any Input by generator or electrify grid?
Yes
No
Please specify
What is the Input voltage when you observed the failure?
What was environment temp. ?
What was the output voltage?
Is there multiple output?
Yes
No
Please describe each output
What is the humidity level?
Do you have any additional comments or additional information important for us to know?